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Často kladené dotazy - dárkové poukazy

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NABÍZÍTE TAKÉ DÁRKOVÉ POUKAZY?

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Ano, dárkové poukazy nabízíme v obvyklých hodnotách 1 000, 2 000, 5 000. Koupit také můžete konkrétní poukaz na košili na míru nebo na oblek na míru. Aktuální nabídku dárkových poukazů najdete zde. Rádi vám vytvoříme i poukaz s vámi určenou (individuální) částkou. Máte-li o takový poukaz zájem, napište nám na dotaz@lepremier.cz.

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JAK MOHU POUŽÍT DÁRKOVÉ POUKAZY?

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Dárkový poukaz Le Premier můžete použít na nákup jakéhokoli zboží. A to buď v našich kamenných obchodech nebo při online nákupu na webových stránkách www.lepremier.cz.

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JE MOŽNÉ POUŽÍT DÁRKOVÝ POUKAZ OPAKOVANĚ?

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Ano, dárkový poukaz si můžete rozdělit do více nákupů, než vyčerpáte celou hodnotu poukazu. Hodnotu dárkového poukazu tedy nemusíte vyčerpat najednou.

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JE MOŽNÉ DÁRKOVÝ POUKAZ ZNOVU NABÍT?

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Ne. Dárkový poukaz nelze znovu dobít.

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JE MOŽNÉ POUŽÍT DÁRKOVÝ POUKAZ NA KOŠILI NEBO OBLEK NA MÍRU?

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Samozřejmě. Dárkový poukaz je možné uplatnit na jakýkoli (i zlevněný) sortiment. V případě, že máte dárkový poukaz na košili na míru a chcete ho uplatnit na oblek, tak samozřejmě můžete. Z ceny obleku vám jednoduše odečteme hodnotu poukazu. Dárkové poukazy můžete nově využívat i na nákup konfekce.

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MOHU NA JEDEN NÁKUP UPLATNIT VÍCE DÁRKOVÝCH POUKAZŮ?

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Ano, hodnotu zakoupených poukazů vám sečteme. Na jeden nákup tak můžete uplatnit libovolný počet zakoupených dárkových poukazů. Upozornění: Promo poukazy a marketingové poukazy získané od partnerů (nezakoupené) lze uplatnit vždy pouze 1 na jednu objednávku.

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ZBOŽÍ JSEM ZAPLATIL DÁRKOVÝM POUKAZEM A CHCI HO VRÁTIT. JE TO MOŽNÉ?

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Žádný problém. Jakmile obdržíme zboží v pořádku zpět, obratem vám odešleme nový dárkový poukaz v původní hodnotě.

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Často kladené dotazy - obecné dotazy

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KDY DOSTANU OBJEDNANÉ ZBOŽÍ?

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Všechny objednávky zadané do 10:00 v pracovní den expedujeme ještě stejný den (platí pro zboží, které je skladem v prodejnách Černá Růže nebo Chodov, nebo na centrálním skladu v Praze). Zboží, které je dostupné v mimopražských prodejnách standardně expedujeme do 2–3 pracovních dnů. V případě osobního odběru v den objednání, vždy vyčkejte na výzvu k odběru.

"},"children":[],"addition":{},"uuid":"267a1a51-58e9-47c4-acf1-8d891d6008f4"}],"addition":{},"uuid":"12dd425b-f087-4369-a255-00251184fc7c"}],"addition":{},"uuid":"1a7a7357-4bfb-4e4f-bb51-6cbe8e6334fe"},{"componentName":"accordion","props":{"elementOptions":{"noBorder":false},"elementStyle":{},"dataTitle":"Akordeón"},"children":[{"componentName":"Canvas","props":{"elementStyle":{"padding-top":15,"padding-left":0,"padding-bottom":0,"padding-right":0,"flex-direction":"column","justify-content":"stretch","align-items":"stretch"},"component":"Container"},"children":[{"componentName":"paragraph","props":{"elementOptions":{"customSetting":null},"elementStyle":{},"content":"

ZASÍLÁTE I DO ZAHRANIČÍ?

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Na Slovensko standardně, do ostatních zemí po individuální domluvě (dotaz@lepremier.cz).

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OMYLEM JSEM ZADAL ŠPATNOU DORUČOVACÍ ADRESU.

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Nedělejte si vrásky. I toto umíme vyřešit. Napište nám číslo objednávky na dotaz@lepremier.cz a my adresu změníme, aby zboží došlo přesně tam, kam má.

"},"children":[],"addition":{},"uuid":"8ea4aa8c-b1c2-4534-abd6-978c892fa8fb"}],"addition":{},"uuid":"bed1bad3-9224-40f9-bdbb-d42fc09f7555"}],"addition":{},"uuid":"888580d8-aed4-4938-b88b-3e024efd8a44"},{"componentName":"accordion","props":{"elementOptions":{"noBorder":false},"elementStyle":{},"dataTitle":"Akordeón"},"children":[{"componentName":"Canvas","props":{"elementStyle":{"padding-top":15,"padding-left":0,"padding-bottom":0,"padding-right":0,"flex-direction":"column","justify-content":"stretch","align-items":"stretch"},"component":"Container"},"children":[{"componentName":"paragraph","props":{"elementOptions":{"customSetting":null},"elementStyle":{},"content":"

CHCI VRÁTIT ZBOŽÍ. JAK MÁM POSTUPOVAT?

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V balíčku najdete zpáteční etiketu České pošty, tedy poštovné máte zdarma. Stačí zboží znovu zabalit, donést na poštu a počkat, až k nám dorazí. Nebo doneste balíček do jedné z našich kamenných prodejen. Jakmile zboží zkontrolujeme, tak se s vámi spojíme a vrátíme peníze nebo zboží vyměníme.

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JAK DLOUHO POTRVÁ, NEŽ MI VRÁTÍTE PENÍZE?

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Nejdříve musíme dostat zpět zboží a zkontrolovat ho. Následně zadáme příkaz do banky na vrácení peněz na váš účet. Platby posíláme 2x týdně. Obecně se dá říci, že od okamžiku přijetí vráceného zboží na sklad do obdržení peněz na váš účet uběhne 7-10 pracovních dní.

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KDO VŠECHNO VIDÍ ČÍSLO MOJÍ PLATEBNÍ KARTY?

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Nikdo. K inkasování plateb přes internet používáme službu GoPay a číslo platební karty ani její CVV kód se k nám tak vůbec nedostane.

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JAK MOHU SVÉ BOTY LOAKE REKONSTRUOVAT A KOLIK REKONSTRUKCE STOJÍ?

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Boty Loake stačí odevzdat na jakoukoliv kamennou prodejnu Le Premier, kde je kolegové převezmou. Rekonstrukce bot trvá zhruba 2 měsíce a její cena je 2 890 Kč.

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JAK DLOUHO TRVÁ UŠÍT KOŠILI NA MÍRU / OBLEK NA MÍRU?

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Standardní doba ušití je 20-25 kalendářních dní.

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MOHU SI NECHAT ZASLAT ZBOŽÍ NA PRODEJNU, KDYŽ NA NÍ NENÍ PŘÍMO DOSTUPNÉ?

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Zasílání zboží mezi prodejnami není možné. Pokud je zboží na prodejně dostupné, můžete si vytvořit rezervaci po dobu 4 dnů. Pokud zboží není na prodejně dostupné, nejlepší možnost je nechat si zaslat zboží pohodlně domů, kde si ho vyzkoušíte a nevhodné zboží vrátíte buď zdarma prostřednictvím České pošty dle přiloženého formuláře vrácení zboží nebo přímo na jakoukoliv prodejnu Le Premier.

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